Privacy policy

1. Introduction

For the performance of its activities, MOL CY, ITK, VDK Nederland processes various data, both commercial data and personal data. This policy concerns the processing of personal data by MOL CY, ITK, ABT CY and INCOMOL. The personal data of different categories of identifiable persons such as employees, clients and suppliers, users of the website, subscribers and other stakeholders are processed.

MOL CY, ITK, VDK Nederland understands the importance of the protection of personal data and the concerns of its employees, clients and clients’ contact persons, suppliers and suppliers’ contact persons and other persons with whom it has contact regarding the processing of their personal data. MOL CY, ITK, VDK Nederland always carefully considers the protection of personal data during the different personal data processing operations.

We comply with the applicable data protection laws, such as the General Data Protection Regulation 2016/679 and national data protection laws. These data protection laws relate to the protection of your personal data and grants you rights in respect of your personal data.

This policy aims to tell you which personal data we collect from you and how your data will be used to try to ensure you the proper handling of your data.

2. Scope

This policy is applicable to MOL CY, ITK,VDK Nederland, hereafter called the GROUP OF COMPANIES.

  • The offices of MOL CY are located at Diksmuidesteenweg 68 te 8840 Staden (Belgium), telephone +32 51 70 30 38.
  • The offices of ITK are located at Priester Pattynstraat 15, 8870 Kachtem (Belgium), telephone +32 51 22 02 73.
  • The offices of VDK Nederland are located at Lindenhoutseweg 48, 6545 AJ Nijmegen (Netherlands), telephone +31 85 064 6054

This policy is written in such a way that it refers to a uniform minimum standard for the protection of personal data which is applicable to the whole group of companies and will be applied within the group of companies, except if other compulsory data protection legislation is applicable which contains stricter obligations and conditions.

3. What personal data is collected

We do naturally keep contact information up-to-date to communicate with prospective clients, customers, suppliers and partners within the framework of our contractual obligations. We also use these data to further inform you of products and services that are in line with the agreement we already have with you.

You may also choose to provide additional/optional information when completing forms on our website or that you give us when we have contact with you (by telephone, by e-mail or at trade fairs or events).

Furthermore, we may also collect and process information obtained through our websites or the devices you are using. This information can be :

  • Location data (location information collected from social media networks or IP addresses from your device; GPS signals sent by a mobile device);
  • Information from cookies, web beacons or from the internet. This information will be gathered automatically and may be the website that you have visited before browsing our website or the website that you are visiting after ours. We may also collect information on which pages of our website you are visiting, your IP addresses, type of browser, access times, operating system. This information is aggregated and is not used to identify you. You can find out more about how we do that in the articles on the use of cookies;
  • Data we obtain from other websites, for example if you ask us to connect with your Facebook account;
  • We may record any telephone calls for quality assurance and for training purposes, The GROUP OF COMPANIES may also collect publicly accessible information in order to verify information we have collected and to manage and expand our business. CCTV cameras are positioned in and around our buildings. The recordings from these cameras are kept for  few months but are only consulted and viewed if an incident has occurred.

4. Why do we collect this information

The GROUP OF COMPANIES collects the abovementioned information to understand your needs and to
provide you with a better service, and more specifically we collect your information for the following

  • Your personal data will be used to respond to your (online) queries about our products or services and to provide you with information on our products;
  • Verify your identity and financial data for payment of our products and services;
  • The information will be used to improve our products and services;
  • Investigate complaints about the products or services or regarding our website;
  • Meet legal, regulatory and compliance obligations and requirements;
  • Analyse and monitor the use of accounts to prevent, investigate fraud, terrorism, misrepresentation security incidents or crime and/or report this to the competent authorities;
  • Sending promotional e-mails periodically about our products and services, about special offers or other information which we think that it might be interesting for you;
  • Contacting you for market research purposes from time to time. We may contact you by e-mail or phone;
  • Process your personal data for specific purposes as mentioned on specific forms as published on our website, on written notices or via e-mail;

Personal data that you entrust to us as a customer for processing on your instruction will of course only be
used by us for the assignment clearly defined by you. The data will never be used for any other purpose.
If the GROUP OF COMPANIES uses external parties, partners or subcontractors for certain services, they
will be thoroughly screened and instructed regarding their obligations in terms of confidentiality and
information security. If your information is entrusted to them, they will receive a clear assignment and the
information provided will only be used for this.

5. How will your information be used and shared

The GROUP OF COMPANIES may share your personal data:

  • with companies in our group and/or our affiliates; or
  • with any third party you have asked us to share your personal data with – such as Facebook or any other social media site if you have asked us to connect with your account; or We can also share your personal data, based on our legitimate interest, to third party providers who help us with our products and services. Examples include hosting our web servers, analysing data, providing marketing assistance, and providing customer service. These companies will have access to your personal data but only when strictly necessary to perform their functions and they may not use that data for any other purpose.

Your personal data will not be sold or rented to third parties and we store them no longer than necessary for the intended purpose
We may disclose your personal data to enforce our policies, to comply with our legal obligations or in the interests of security, public interest or law enforcement in any country where we have entities or affiliates.
For example, we may respond to a request by a law enforcement agency or regulatory or governmental authority. We may also disclose data in connection with actual or proposed litigation, or to protect our property, security, people and other rights or interests.
In the event that the business of the group of companies or a member of the group of companies is sold or integrated with another business, your details will be disclosed to any prospective purchaser’s adviser and will be transferred to the new owners of the business. In this case, we will implement the appropriate
safeguards to ensure the integrity and confidentiality of your personal data. However, use of your personal information will remain subject to this Policy.

6. Transfer of your personal data

The GROUP OF COMPANIES does not transfer your personal data to third countries located outside the European Economic Area.

7. How we use cookies

Some features of this website are designed to give you a better online experience on our website and will only work if we use cookies. We also use cookies to collect information about your online preferences. Cookies are text files which contain small pieces of information, sent by a web server to a web browser which allows the server to uniquely identify the browser on each page. They will be stored on your computer, tablet or phone when you visit a website.

Cookies may contain identifying information. Cookies enable us to gain information about the use of its websites. This information may be analysed by third parties on our behalf.

A. We use the following categories of cookies on our website:

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without
these cookies, services you have asked for such as remembering your login details or shopping basket items
cannot be provided.

Performance Cookies

These cookies collect anonymous information on how people use our Website. For example, we use Google
Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight
areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The
data stored by these cookies never shows personal details from which your individual identity can be

Functionality Cookies

These cookies remember choices you make such as the country you visit our website from, language and
search parameters such as size, colour or product line. These can then be used to provide you with an
experience more appropriate to your selections and to make the visits more tailored and pleasant. The
information these cookies collect may be anonymised and they cannot track your browsing activity on other

Targeting cookies or advertising cookies

These cookies collect information about your browsing habits in order to make advertising more relevant to
you and your interests. They are also used to limit the number of times you see an advert as well as help
measure the effectiveness of an advertising campaign. The cookies are usually placed by third party
advertising networks. They remember the websites you visit and that information is shared with other parties
such as advertisers.

Social Media Cookies

These cookies allow you to share what you’ve been doing on the website on social media such as Facebook
and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how
their cookies work.

Google Analytics

We also use third party services such as Google Analytics to collect information about visitors to our
websites. This information is aggregated to determine number of visits, average time spent, pages viewed,
etc. We use this information to measure site usage, as well as to improve the content and value of our site.

B. Deletion of cookies and more information about cookies

Some cookies are deleted when you close down your browser (session cookies). Others remain on yourdevice until they expire or you delete them from your cache (persistent cookies or tracking code) and enable us to remember things about you as a returning visitor.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. The help option on the toolbar of most browsers will also tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookiesaltogether. Please bear in mind that some personalized services may not be available if you choose to disable cookies.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

To find out more about cookies please visit: or see which contains further information about behavioural advertising and online privacy.

C. Web beacons

Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

8. Rights of Data Subjects

You are entitled to see the information held about you and to obtain a copy of the information we hold. If your personal data have been changed, you are entitled to ask us to rectify or complete or erase the outdated, incorrect or incomplete data we have about you. Furthermore you have the right to restriction of the processing of your data and to object to the processing of your personal data. You have also the right to data to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller.

If you have opted to receive commercial e-mails, newsletters, … from the GROUP OF COMPANIES at the time you registered on the website, you may opt-out whenever you have changed your mind.

We may require you to provide verification of your identity to ensure that you have a legitimate right to make the request and to verify that we provide the answer to the person that has the legitimate right to send us one of the abovementioned requests and to obtain the information.

Please note that in certain circumstances as provided by law we may withhold access to your information or that we may not grant your request where we have the right to do so under applicable data protection legislation.

The group of companies has appointed a responsible person, supported by a team, to ensure the implementation of and compliance with data protection legislation and this policy. Any questions in relation to how we process your personal data can be sent to or to the following address: MOL CY, Diksmuidesteenweg 68, 8840 Staden. You can count on a prompt response.

You have the right to lodge a complaint with the competent supervisory (data protection) authority.

9. Security

The GROUP OF COMPANIES is committed to trying to make sure that your information is secure. We have implemented reasonable technical and organisational measures to secure your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.

The GROUP OF COMPANIES has a secured ICT infrastructure. The data is stored on our own servers. Within the network, confidential information is strictly separated from the more trivial data. Access is regulated on a need-to-know basis (each user can only use the data needed for his or her job). State-of-the-art technology is used to protect the network against attacks from outside, viruses and malware. Monitoring and logging detect possible abnormal situations or activities. Maximum availability of the infrastructure and applications is ensured.

You should, however, remember that the internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal data for improper purposes.

This website may contain links to third party websites. The GROUP OF COMPANIES is not responsible for the content of these websites and is not responsible for the privacy standards and practices of that third party. We recommend you to read and understand the relevant privacy policies of these third parties and their websites before you accept their cookies and visit their website to ensure yourself that your personal data is sufficiently protected.

10. Changes to this policy

The GROUP OF COMPANIES may amend and update this policy from time to time to ensure that the policy represents the way we process your personal data at that time. We will place an updated version of this policy on the same webpage and will automatically be effective when published. Please return to this webpage regularly to ensure that you are always aware of the information we collect and process, how your data is being used, in which circumstances, and in which cases we will share your data with third parties.

By accepting this Privacy Statement you agree to your data being processed by the GROUP OF COMPANIES as described herein.